1. Acceptance of Terms
By engaging Exigoweb IT Company (“Company”, “we”, “us”, or “our”) for any services including but not limited to website development, mobile application development, software development, UI/UX design, or any related IT solutions, the Client (“you”, “your”) unconditionally agrees to these Terms and Conditions.
2. Payment Terms – 50% Advance Policy
2.1 Advance Payment Requirement
A non-negotiable 50% advance payment of the total agreed project cost must be made before final delivery of any application, website, software, or any digital product developed by Exigoweb IT Company.
2.2 When 50% Advance is Due
The 50% advance is required upon completion of development and prior to final deployment, source code transfer, app store submission, or live server release.
2.3 No Final Delivery Without 50% Advance
Exigoweb IT Company reserves the absolute right to withhold final delivery, including source code, executables, live URLs, APK/IPA files, or any production assets, until the 50% advance and any other outstanding dues are paid in full.
2.4 No Refund on Advance
The 50% advance payment is non-refundable once the project has reached the final delivery stage, as significant work and resources have been allocated.
3. Project Completion & Delivery Process
- Development Phase: 100% development is completed in a staging/demo environment.
- Client Testing: Client gets access for a final testing period (3–7 days).
- Advance Payment: 50% advance due before production release.
- Final Deployment: After receipt of advance, final delivery is made.
- Balance Payment: Remaining 50% due within 7 days of final delivery.
4. Source Code & Ownership
- Full ownership of the final product (source code, design, database, etc.) is transferred to the Client only after 100% payment (50% advance + 50% balance).
- Until full payment, Exigoweb IT Company retains full ownership and may revoke access or functionality.
5. Changes & Revisions
- Minor changes (UI/text/color) before final delivery: Included at no cost (up to 3 rounds).
- Major changes (new features, logic changes) before final delivery: Additional charges apply.
- After final delivery: Any changes require a separate maintenance contract.
6. Refund & Cancellation Policy
6.1 Before Development Completion
If Client cancels before development ends, the advance paid is non-refundable. Any additional work done will be billed at $50/hour.
6.2 After Final Delivery
No refunds once final delivery has been made and the 50% advance has been paid.
6.3 Company Right to Cancel
Exigoweb IT Company may cancel the project if Client fails to provide required inputs for more than 15 days. Advance is forfeited.
7. Delays & Force Majeure
Exigoweb IT Company is not liable for delays caused by:
- Client’s unresponsiveness (missing assets, feedback, approvals)
- Third-party services (hosting, APIs, app stores)
- Natural disasters, legal restrictions, or internet outages
8. Warranty & Liability
- 90-day limited warranty against critical bugs post final delivery.
- Warranty does not cover third-party software, hosting issues, or new feature requests.
- Maximum liability is limited to the total project cost paid.
- Exigoweb IT Company is not liable for any indirect, incidental, or consequential damages (loss of revenue, data, reputation, etc.).
9. Intellectual Property
Client represents that any content (text, images, logos, etc.) provided does not violate third-party rights. Exigoweb IT Company will not be held liable for copyright or trademark violations caused by client-provided assets.
10. Confidentiality
Both parties agree to keep each other’s proprietary information confidential, including project details, code, business processes, and pricing.
11. Governing Law & Dispute Resolution
These terms are governed by the laws of [Insert Country/State]. Any dispute shall first be attempted to be resolved through mediation. If unresolved, dispute shall be settled in the courts of [Insert City, Country].
12. Acceptance of These Terms
By making any payment, signing a proposal, or requesting Exigoweb IT Company to begin work, the Client agrees to all the above Terms and Conditions.